Frequently Asked Questions
Everything you need to know about buying and selling pre-loved luxury fashion.
How do you guarantee the authenticity of your items?
Every item undergoes a rigorous multi-point inspection by our team of expert brand authenticators before being listed. We guarantee 100% authenticity or your money back.
What condition are the garments and accessories in?
We use a standardized grading system ranging from 'New with Tags' to 'Gently Loved'. Detailed descriptions and high-resolution photos are provided for every individual piece to ensure transparency.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy for consignment items?
Due to the unique nature of consignment, all sales are final. However, if an item was significantly misrepresented in the description, please contact our support team within 48 hours of delivery.
How can I sell my own luxury items with you?
You can start by submitting photos through our 'Sell' portal. Once approved, you ship your items to us, and we handle the photography, listing, and shipping to the buyer while you earn a commission.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through partners like Affirm and Klarna.